Rights of tourists: Hotel practices
I. Hotel service, bed and board agreements.
Hotel service is understood to be provision of overnight accomodation only.
Bed and board is a special type of agreement, requested by the guest, for the provision of overnight accommodation and meals for which a flat sum is agreed.
II. Concluding the contract.
If the exact period the guest intends to use the room is not specified in the agreement, the contract is regarded as concluded for one day.
Booked rooms are available for guests from 2:00 pm on the day of arrival to 12:00 noon on the day of departure.
Booked rooms can be occupied by the guests from 2:00 pm on the day of arrival to 12:00 noon on the day of departure, said days as specified in the booking, unless otherwise agreed.
Rooms booked by the guest are held for him until 6:00 pm on the day of arrival, if the booking was made without a deposit. If, however, the booking was made with a deposit, the room will be held until 12.00 noon on the following day. When these time limits have passed and the guest has failed to arrive or to communicate, the hotelier has the right to dispose of the rooms.
Unless the parties agree otherwise, the deposit will be equivalent to no less than the price of three days of the agreed stay, if the stay is longer than that.
V. Arrival and departure.
Guests who arrive late or leave earlier than the date agreed, is required to pay a penalty equal to the price of overnight accommodation only, as shown below:
- for stays of 1 day = payment of the whole price
- for stays of 2 days = payment of 1 day
- for stays of 3 days = payment of 2 days
- for stays of more than 3 days = payment of up to a maximum of 3 days
Bill must be paid on the day it is presented. It is the guest's task to find out which methods of payment (others than cash) are accepted by the hotelat the moment of booking. Bill may also be partial and in this case it will include only the days the guest has already spent in the hotel.
VII. Services not used in the hotel.
If bed and board have been agreed, no payment or compensation will be due for services not used in the hotel, also if the absence of the guest is previously communicated, unless the parties agree otherwise.
VIII. Meals included in bed and board.
Unless there is a special agreement, meals are understood to be breakfast, lunch and dinner, excluding drinks and anything else that is not mentioned on the day’s menu.
The hotelier is not obliged to supply meals out of set hours and/or in places other than the provided space; in case this is possible, a supplement may be charged.
IX. Food and drinks brought into the hotel by the guest.
The hotelier has the right to charge for services, food and drinks brought into the hotel by the guest and consumed there, at the rate shown in the price list.
It is forbidden to use the iron and any kind of equipment for cooking. It is also forbidden to wash clothes and to throw refuse into the basin, the bidet or in the toilet.
XI. Excessive noise.
The hotel management may ask the guest to stop or reduce excessive noise that may disturb other guests, including noise from the radio, television or musical instruments.
The guest is obliged to comply with such a request.
Guests may not bring any animals into the hotel unless a previous agreement with the management, which has the discretion to allow this and to lay down appropriate procedures.
XIII. Offence against public morality
Any offence against public morality gives the hotelkeeper the right to withdraw from the contract.
XIV. Persons not staying in the hotel.
Guests have no right to allow anyone who is not staying in the hotel into his room unless he has the explicit consent of the management.